Reliable Water Delivery During the COVID-19 Pandemic

Governor Ducey has confirmed that additional precautions need to be taken by residents to prevent the spread of coronavirus (COVID-19) in our community. Stay at home orders are in full effect until further notice.

It’s times like these that we realize the importance of daily supplies such as toilet paper, food, and water. We consider the important role we play in delivering water to be our top priority. This includes maintaining the safety, health, and well-being of our customers, employees and the greater community.

water delivery in phoenix during covid-19
We are taking the proper health precautions to ensure that all of our customers and staff stay safe during the COVID-19 pandemic.

As an essential business, we will continue to operate and are taking special health precautions. We are actively monitoring and following all guidance from the CDC, including taking steps to mitigate the spread of COVID-19. All of our bottles are being sanitized after pickup and before each delivery. This way we can eliminate the possible spread of COVID-19. Most of our deliveries are contactless, so you don’t have to worry about social distancing. Enjoy your water as usual.

What’s changed for Phoenix water delivery customers

At this time, we are still operating as normal delivering water to our customers in Phoenix. Custom labels are still being shipped and delivered. There is very little change in to our operations other than the health precautions we have to take to minimize the spread of COVID-19. Our customers should expect to receive their water as planned. If you have any questions, please call our office or email us.

Stay informed and connected

We invite you to visit our website or follow us on social media for the latest updates. Both are convenient options for scheduling water deliveries and accessing your account information. You can also sign up for text and email alerts to receive notifications on water schedules, order reminders and information about private system issues that may require attention or repairs.

We are available 9 hours a day, five days a week at (602) 462-5300 to schedule your water delivery.

How you can help

As a safety measure, we have asked our field personnel to practice social distancing with each other and with our customers to help keep you and our employees healthy.

We kindly ask for your patience as we make adjustments to keep everyone safe while the communities we serve are impacted by the COVID-19 pandemic. This may also include longer-than-typical response times as we work to accommodate customer requests. We appreciate your continued support and understanding during this time as we make every effort to respond to your needs.

empty 5 gallon water bottles during covid-19
Empty 5 gallon bottles that will be thoroughly cleaned and sanitized before the next delivery.

White Water’s current water supply

We recognize that this uncertain time has customers thinking about the reliable delivery of water. Rest assured, we have the best practices and policies in place to ensure reliable delivery. It is much safer to use water delivery than heading to the grocery store to buy bottled water. Thousands of people enter the store each day. Stay at home and get your water delivered to your doorstep. You can learn about our water purification process here to see how our water is filtered. We look forward to serving you.