Frequently Asked Questions

Frequently Asked Questions

Have a water question? Look below for a selection of frequently asked questions (with answers) regarding bottled water products, water coolers, and delivery services. If you don’t see your question, feel free to contact us directly at

What is Akaline water and it’s relevance?

Alkaline water is water that is less acidic than normal tap water. To restore your body’s chemical balance, consuming alkaline water can help make sure you live a long and healthy lifestyle. You can learn more on our Alkaline Water 5 Gallon Delivery page.

Is your delivery service month to month or do I need a 6 month minimum?

Unlike other water companies, our monthly plans have no prior commitments and can be canceled at anytime by calling our office or emailing us directly at

Are there any hidden fees?

We have no hidden fees, plus there are no long-term commitments on our monthly water plans.

How much is your 5 gallon delivery fee?

If you live in the Phoenix area, there are no delivery fees associated with delivery.

What is your bottled water delivery range?

We supply and deliver bottled water throughout all of the Phoenix Metro Area. We can serve most areas around Phoenix as far north as Cave Creek and as south as Maricopa. If you’re still unsure, please contact us to find out. Our full list can be found on our 5 Gallon Water page. However, we can ship out our private labels and custom labeled bottled water to any state nationwide, for a small shipping and handling fee.

Do you supply a water cooler if I order your 5 gallon water service?

Water coolers are supplied with any of our monthly 5 gallon plans at no costs until you cancel your subscription. If you choose to do pay-per-bottle there is a added fee for the water cooler.

What is your cancellation policy?

If you feel unsatisfied with anything, you are free to cancel your subscription at anytime.

Are your 5 gallon bottles BPA free?

We are in the process of phasing out Polycarbonate bottles. We are now purchasing only BPA-free (PET) bottles. Once the existing Polycarbonate bottles exit circulation, all our 5 gallon bottles will be BPA-free.

How long have you been in business?

Our business began in 2002 and is family owned and operated.

Can I design my own custom water bottle label or private label?

Of course! All you need to do is give us a call and we can provide you the template for customizing your label. Please fill out this quote form for faster ordering.

Do you support any local charities or events?

We support the Liberty Market, Phoenix Marathon, Central Arizona Shelter Services and several others. We try our best to volunteer our time to make a difference in the community.

How is your water different then other companies?

Our purification process is unlike most water companies. We use Reverse Osmosis, Ozone and UV disinfection systems to remove any microbiological or bacterial organism contamination to zero events or organisms. You can taste the difference almost instantly! Learn more about our water purification process here.

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For all general inquiries please fill out the form below. If you need an immediate response, please call (602) 462-5300 during business hours.

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