FAQ

Have a water question? Look below for a selection of frequently asked questions (with answers) regarding bottled water products, water coolers, and delivery services. If you don’t see your question, feel free to contact us directly at info@whitewaternow.com.

Frequently Asked Questions

When will I receive my delivery?

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For 5 gallon customers, your delivery is generally bi-weekly on the same day of the week. We will let you know in advance if this changes.

Other product deliveries vary and are usually communicated to you when we receive your order.

Please feel free to give us a call or ask online about your delivery! We're happy to help!

Do you charge for delivery?

We do not charge for regular deliveries.  The only time there is a delivery charge is when you need to have water delivered to you on a day other than your regularly scheduled delivery day. In this case a Re-Routing Fee is applied to your next invoice. only time we have a delivery charge is when you need us to make a special trip.

Can You Deliver to My Area?

We supply and deliver bottled water throughout all of the Phoenix Metro Area. We can serve most areas around Phoenix as far north as Cave Creek and as south as Maricopa. If you’re still unsure, please contact us to find out. Our full list can be found on our 5 Gallon Water page. However, we can ship out our custom labeled bottled water to any state nationwide, for a small shipping and handling fee.

Is Your Delivery Service Month to Month or Do I Need a 6 Month Minimum?

Unlike other water companies, our monthly plans have no long-term commitments and can be canceled at anytime by calling our office or emailing us directly at info@whitewaternow.com.

What Is Your Cancellation Policy?

You are free to cancel any of our services at any time. However, if you receive 5 gallon delivery service, we require 30 days notice.

How Can I Pay My Bill?

We have multiple options:

  1. When we generate your invoice we email it to you with a clickable link at the bottom.
  2. You can log on to your customer portal and pay your invoice. https://whitewater.routestar.online/
  3. You can call the office between the hours of 7:30am and 4:00pm and we can take your payment over the phone.
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Why does my bill total change sometimes?

Customers are invoiced after the last delivery of each month.  The amount on your invoice will depend on how many bottles of water you take for the month (please see question below regarding Monthly Plans for more details on how this applies to customers on Monthly Plans).

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What is the admin fee?

This is the only additional fee on your invoice. Instead of increasing our pricing, we added an Administration Fee to our monthly invoices to help offset the rising labor costs associated with AZ Prop 206. We offer a discounted Admin Fee for any customer who signs up for our auto-pay program.

How Is Your Water Different?

Our purification process is unlike most water companies. We use Reverse Osmosis, Ozone and UV disinfection systems to remove any microbiological or bacterial organism contamination to zero events or organisms. You can taste the difference almost instantly! Learn more about our water purification process here.

Do You Supply Water Coolers?

Standard cook/cold coolers are supplied with our monthly 5 gallon plans, extra fees may apply for non-standard types.

What is Alkaline Water?

Alkaline water is water that is less acidic than normal tap water. To restore your body’s chemical balance, consuming alkaline water can help make sure you live a long and healthy lifestyle. You can learn more on our Alkaline Water page.

Are Your Bottles BPA Free?

All of our 1 gallon and small bottle products are BPA free.

For 5 gallons, BPA free bottles are available upon request. We are in the process of phasing out Polycarbonate bottles. We only purchase new BPA free (PET) bottles. Once the existing polycarbonate bottles exit circulation, all our 5 gallon bottles will be BPA free.

Can I Design My Own Custom Water Bottle Label?

Of course! All you need to do is give us a call and we can provide you the template for customizing your label. Please fill out this quote form for faster ordering.

How many gallons do I need to fill my pool?

Use our water calculator table to calculate the number of gallons you will need.

Above Ground Swimming Pool                                                                                                               

size        48in        52*                        

Round                                                  

12ft        2975       3398                      

15ft        4646       5310                      

18ft        7646       8602                      

21ft        9106       10408                   

24ft        11895    13594                   

27ft        15054    17205                   

30ft        18585    21240                   

33ft        22488    25700                   

                                                               

Oval                                                      

12x24    5948       6797                      

15x30    9293       10620                   

16x32    10573    12084                   

18x33    12267    14019                   

                                                               

In Ground Swimming Pool                                                           

Size (depth)3.5ft  4ft          4.5ft         5ft

12x24    7600       8600       9700    10800

14x28    10300    11800    13200    14700

15x30    11800    13500    15200    16900

16x32    13400    15400    17300    19200

18x36    17000    19400    21900    24300

19x38    1900       21700    24400    27100

20x40    21000    24000    27000    30000

22x44    25400    29000    32700    36300

25x45    29531    33750    37968    42187

25x50    32800    37500    42200    46900

30x50    39375    45000    50525    56250

Where does your water come from?

Potable water is the City of Phoenix Municipal supply. Purified water is the potable water treated via reverse osmosis. Deionized water is our purified water treated by deionization.

How many gallons can be delivered at once?

White Water currently has two trucks that can haul up to 3000 gallons at a time. We can do up to 3 trips in a day depending on the delivery location.

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