FAQ
Have a water question? Look below for a selection of frequently asked questions (with answers) regarding bottled water products, water coolers, and delivery services. If you don’t see your question, feel free to contact us directly at info@whitewaternow.com.
Frequently Asked Questions
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For 5 gallon customers, your delivery is generally bi-weekly on the same day of the week. We will let you know in advance if this changes.
Other product deliveries vary and are usually communicated to you when we receive your order.
Please feel free to give us a call or ask online about your delivery! We're happy to help!
We supply and deliver bottled water throughout all of the Phoenix Metro Area. We can serve most areas around Phoenix as far north as Cave Creek and as south as Maricopa. If you’re still unsure, please contact us to find out. Our full list can be found on our 5 Gallon Water page. However, we can ship out our custom labeled bottled water to any state nationwide, for a small shipping and handling fee.
Unlike other water companies, our monthly plans have no long-term commitments and can be canceled at anytime by calling our office or emailing us directly at info@whitewaternow.com.
You are free to cancel any of our services at any time. However, if you receive 5 gallon delivery service, we require 30 days notice.
We have multiple options:
- When we generate your invoice we email it to you with a clickable link at the bottom.
- You can log on to your customer portal and pay your invoice. https://whitewater.routestar.online/
- You can call the office between the hours of 7:30am and 4:00pm and we can take your payment over the phone.
Customers are invoiced after the last delivery of each month. The amount on your invoice will depend on how many bottles of water you take for the month (please see question below regarding Monthly Plans for more details on how this applies to customers on Monthly Plans).
This is the only additional fee on your invoice. Instead of increasing our pricing, we added an Administration Fee to our monthly invoices to help offset the rising labor costs associated with AZ Prop 206. We offer a discounted Admin Fee for any customer who signs up for our auto-pay program.
Our purification process is unlike most water companies. We use Reverse Osmosis, Ozone and UV disinfection systems to remove any microbiological or bacterial organism contamination to zero events or organisms. You can taste the difference almost instantly! Learn more about our water purification process here.
Standard cook/cold coolers are supplied with our monthly 5 gallon plans, extra fees may apply for non-standard types.
Alkaline water is water that is less acidic than normal tap water. To restore your body’s chemical balance, consuming alkaline water can help make sure you live a long and healthy lifestyle. You can learn more on our Alkaline Water page.
All of our 1 gallon and small bottle products are BPA free.
For 5 gallons, BPA free bottles are available upon request. We are in the process of phasing out Polycarbonate bottles. We only purchase new BPA free (PET) bottles. Once the existing polycarbonate bottles exit circulation, all our 5 gallon bottles will be BPA free.
Of course! All you need to do is give us a call and we can provide you the template for customizing your label. Please fill out this quote form for faster ordering.
Use our water calculator table to calculate the number of gallons you will need.
Above Ground Swimming Pool
size 48in 52*
Round
12ft 2975 3398
15ft 4646 5310
18ft 7646 8602
21ft 9106 10408
24ft 11895 13594
27ft 15054 17205
30ft 18585 21240
33ft 22488 25700
Oval
12x24 5948 6797
15x30 9293 10620
16x32 10573 12084
18x33 12267 14019
In Ground Swimming Pool
Size (depth)3.5ft 4ft 4.5ft 5ft
12x24 7600 8600 9700 10800
14x28 10300 11800 13200 14700
15x30 11800 13500 15200 16900
16x32 13400 15400 17300 19200
18x36 17000 19400 21900 24300
19x38 1900 21700 24400 27100
20x40 21000 24000 27000 30000
22x44 25400 29000 32700 36300
25x45 29531 33750 37968 42187
25x50 32800 37500 42200 46900
30x50 39375 45000 50525 56250
Potable water is the City of Phoenix Municipal supply. Purified water is the potable water treated via reverse osmosis. Deionized water is our purified water treated by deionization.
White Water currently has two trucks that can haul up to 3000 gallons at a time. We can do up to 3 trips in a day depending on the delivery location.