This $3 charge helps us cover the expenses created by Prop 206. Instead of increasing our pricing, we added this monthly charge to customers we service.
This charge will appear as a separate invoice as we will not charge customers who didn't receive service of have equipment through us during that month.
Note that separate invoices may be paid as a group through our portal or by labeling mailed in payment by month (eg. July 2022).
Autopays are now done electronically through our customer portal. Before this system, we were manually creating each payment for each customer on autopay, This increased the risk of errors, missed payments and was a time consuming process. Autopays are now done automatically on the last day of the month for all customers. The payment will cover open (unpaid) invoices. For example, if you received deliveries in July, the July 31st automatic payment will pay for those deliveries.
You don’t have to use our portal and the benefits it offers. A statement listing your open invoices will be emailed to you at the end of every month. You can still pay by giving your driver a payment or mailing in a check.
Previously, we combined your deliveries, rentals, and other fees by hand. With our new system, each delivery, rental, and fee is created independently to reduce errors and costs.
Our customer portal allows you to choose how you pay these invoices. You may pay specific invoices, a specific amount, or all invoices at once.
You can view your next delivery date on our customer portal.
New 5 Gallon customers generally receive their initial delivery within one business week. You will be contacted within 48 business hours in order to schedule this day and time to ensure it works for you.
For recurring deliveries, your delivery is generally bi-weekly on the same day of the week.
Other products deliveries vary and are usually communicated to you when we receive your order.