SUPPORT

Need help? Please look through our frequently asked questions below for guidance! Still need support? Call us and we’ll be glad to help!

602-462-5300

Monday – Friday 7am – 4pm

Frequently asked questions

Select a topic to view frequently asked questions and answers.
Having trouble logging in?
  • I'm trying to activate my account with my account number and the portal won't let me.
    • This is because you have already activated your account. Your username is the email you chose. If you have forgotten your username or password, go to the portal and click on Forgot Password/Username?
  • Your initial user id is your account number which can be found on your invoices. After you have created your account, your account name is now your Email Address.
You can find your account number on your invoices and statements that are sent at the end of the month. The account number is in the subject line of the email as well as in the email. You will need this account number in order to activate (claim) your account the first time you use our portal. After that, you will use the email you chose as your username when logging in. Statement example: Example Statement Invoice Example: Example Invoice
You can view your next delivery date on our customer portal. New 5 Gallon customers generally receive their initial delivery within one business week. You will be contacted within 48 business hours in order to schedule this day and time to ensure it works for you. For recurring deliveries, your delivery is generally bi-weekly on the same day of the week. Other products deliveries vary and are usually communicated to you when we receive your order. Please feel free to give us a call or ask online about your delivery! We're happy to help!
You don’t have to use our portal and the benefits it offers. A statement listing your open invoices will be emailed to you at the end of every month. You can still pay by giving your driver a payment or mailing in a check.
Previously, we combined your deliveries, rentals, and other fees by hand. With our new system, each delivery, rental, and fee is created independently to reduce errors and costs. Our customer portal allows you to choose how you pay these invoices. You may pay specific invoices, a specific amount, or all invoices at once.
You are free to cancel any of our services at any time. However, if you receive 5 gallon delivery service, we require 30 days notice.
This $3 charge helps us cover the expenses created by Prop 206. Instead of increasing our pricing, we added this monthly charge to customers we service. This charge will appear as a separate invoice as we will not charge customers who didn't receive service of have equipment through us during that month. Note that separate invoices may be paid as a group through our portal or by labeling mailed in payment by month (eg. July 2022).
Autopays are now done electronically through our customer portal. Before this system, we were manually creating each payment for each customer on autopay, This increased the risk of errors, missed payments and was a time consuming process. Autopays are now done automatically on the last day of the month for all customers. The payment will cover open (unpaid) invoices. For example, if you received deliveries in July, the July 31st automatic payment will pay for those deliveries.
We have multiple options:
  1. You can log on to your customer portal and pay your invoice. portal.whitewaternow.com
  2. You can call the office between the hours of 7:30am and 4:00pm and we can take your payment over the phone.
  3. You can pay by giving your driver a payment or mailing in a check.
The amount on your invoice will depend on how many bottles of water you take for the month. Delivery invoices for water delivery service customers are created at time of delivery. Please note the date and time listed on each invoice. If any changes have been made since that time, those won't show on the invoice created during delivery. The balance listed on our customer portal will be based on the most up to date information.
If you're looking for distilled water, we offer an equivalent (and generally more purified) deionized water. To learn more about these two types of water, please check out this article we made HERE. Deionized vs Distilled Water
Our purification process is unlike most water companies. We use Reverse Osmosis, Ozone and UV disinfection systems to remove any microbiological or bacterial organism contamination to zero events or organisms. You can taste the difference almost instantly! Learn more about our water purification process here.
Alkaline water is water that is less acidic than normal tap water. To restore your body’s chemical balance, consuming alkaline water can help make sure you live a long and healthy lifestyle. You can learn more on our Alkaline Water page.
Of course! All you need to do is give us a call and we can provide you the template for customizing your label. Please fill out this quote form for faster ordering.
Use our water calculator table to calculate the number of gallons you will need. Above Ground Swimming Pool    size        48in        52* Round    12ft        2975       3398 15ft        4646       5310 18ft        7646       8602 21ft        9106       10408 24ft        11895    13594 27ft        15054    17205 30ft        18585    21240 33ft        22488    25700 Oval     12x24    5948       6797 15x30    9293       10620 16x32    10573    12084 18x33    12267    14019 In Ground Swimming Pool     Size (depth)3.5ft  4ft          4.5ft         5ft 12x24    7600       8600       9700    10800 14x28    10300    11800    13200    14700 15x30    11800    13500    15200    16900 16x32    13400    15400    17300    19200 18x36    17000    19400    21900    24300 19x38    1900       21700    24400    27100 20x40    21000    24000    27000    30000 22x44    25400    29000    32700    36300 25x45    29531    33750    37968    42187 25x50    32800    37500    42200    46900 30x50    39375    45000    50525    56250
Potable water is the City of Phoenix Municipal supply. Purified water is the potable water treated via reverse osmosis. Deionized water is our purified water treated by deionization.
White Water currently has two trucks that can haul up to 3000 gallons at a time. We can do up to 3 trips in a day depending on the delivery location.